I don’t know about that. There are just more people out there that have needed to get their Windows stuff back, so there is more documentation and solutions to follow. Generally, OSX is Linux, so the solution path is going to often be more like a Linux recovery and less like a Windows recovery. The guy Rob talked to, gave him the “you are an end-user and this is the easiest solution I can provide you on the phone” path. I’m quite sure they have more detailed recovery options, like the one that THX is bringing up. Those are just sometimes harder to find.